Returns are subject to Section 3 of the Terms and Conditions of Sale (please refer to these for more detail). A summary is as follows:
Prior to returning any Goods the Customer must contact the Company to obtain a Returns Authorisation Number (RAN). All returned items must be in the original packaging, unused and in resaleable condition. Any ESD sensitive product returned that has not been handled properly will not be eligible for credit. Returns must be received within 10 days from authorisation. All Goods are returned at the Customer’s risk, expense and proof of delivery.
Orders accepted by the Company may only be cancelled by the Customer upon written consent of the Company provided such Order is not Non-Standard Supplies*.
Non-Standard Supplies are non-cancellable and non-refundable.
Warranties are subject to Section 7 of the Terms and Conditions of Sale (please refer to these for more detail). A summary is as follows:
The Company agrees to transfer to the Customer whatever transferable warranties the Company receives from the manufacturer of Goods sold to the Customer. The Company makes no other warranty, express or implied, with respect to the Goods.
The warranty is not transferable and shall only apply to the original Customer.
The Company warrants that it will refund or replace defective Goods sold by it, provided, that:
a) Customer notifies the Company of any claims of defect in material, workmanship or within 14 days after receipt of shipment; and
b) Return of Goods or parts is authorised by the Company and then returned to the Company within 10 days of such authorisation, transportation charges prepaid and a statement of the defect included;
c) Goods or parts are found to be defective in materials or workmanship upon examination by the Company and/or manufacturer. Goods shall not be considered as defective or non-conforming if they substantially fulfil performance requirements and are manufactured in accordance with either manufacturer’s specifications or government specifications where applicable.
This warranty will not extend to Goods which have been subject to misuse, static discharge, neglect, accident, modification or improper installation, or which have been repaired, soldered or altered in any way.
* please refer to the Company's Terms and Conditions of Sale for definitions.